Today I called our IT helpdesk to report an issue with our network scanning. As soon as I described the issue, the person started bellowing questions to her coworker about the situation. Of course, I wasn't asked to hold or anything. After a very long time, she came back and explained what they thought was causing the problem and that it was impacting everyone at my company. And then the conversation got very blog-worthy, very fast.
IT person (IP): "As soon as we can find someone who really cares, we'll look in it." Pause. "You probably don't like the answer do you?"
Me (M): "That's fine. I'm just going to tell everyone that's exactly what IT said."
If you know me at all, you know I wasn't being sarcastic or making a threat. I was simply stating a fact, like the grass is green and the sky is blue.
IP: (obviously thinking about what she'd said and to whom she said it) "We'll take a look at that. What's your extension?"
M: "XXXX. I bet you'll get a lot of calls about this."
IP: "That's probably what Person Y was trying to call me about. The longer I stay on the line with you, the fewer calls I'll get."
Me: "Goodbye IP" (hangs up)
Yes, ladies and gents, this is my IT department. And yes, I've told many people exactly what she said. Just goes to show you- it's a good idea to think about your words before you let them loose from your mouth.
