They finally got our inbound calls working again Tuesday. Took just a tad under 3 weeks.
But wait, it gets better. My computer at work had to be reimaged last week due to a virus. It then took a week for someone to restore my e-mail access (long story). When they go it up and running today, I found out that when it was originally configured, it was set up so that all the messages were stored on my computer, not backed up on the server. I have lost every single message I've ever sent or received. I miss the technology from my private sector job.
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