Why you have to pay attention to your bills

The promotional pricing on my home phone and internet expired last month, so I called and made some changes. I did a one year service agreement and downgraded my internet speed in return for a reduced bill. Imagine my surprise when I opened my bill the next time, and the amount was higher than I was quoted. I saw that I was still being billed for the faster internet speed that I no longer received. When I called customer service, they came to same the conclusion. They have no idea how this happened, and I was on hold for some time while they unsuccessfully tried to deduce how that was possible. I received a free month of internet without even having to ask. 

This is yet another illustration of why you must pay attention to your bills, not blindly pay them. If I hadn't, I would have overpaid every month. Take the time each month to really look at your bills. You may be surprised by what you find.