On October 15th we had a customer come into our office at 12:35 PM requesting tax return data for 2010, 2011, & 2012. She needed this for a 1:00 appointment with her tax person who is located 20 minutes away. Yes, cutting it down the wire don't you think? Oh, but it gets better. We can't print these in our office. We have to fax the request to another office, and they'll process it in around an hour. But wait, there's more. The data for 2012 can only be mailed to the person's home address. Oops. The customer was getting a bit frantic because that day was the last day of the extension to file taxes. To summarize, she waited to get data she needed until 25 minutes before her appointment which was 20 minutes away by car on the very last day to file 3 years of taxes. This is definitely a case of waiting until the last minute.
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